MEMBERSHIP FAQs:

+ Why would I become a member instead of buying my own VR headset?

We're certainly not here to stop anyone from buying their own HTC Vive! We love the proliferation of VR, and expect that personal systems will continue to pop up in homes all over North Carolina and elsewhere. However, an HTC Vive and computer to support it is a significant investment of money and space. More importantly, VR is a social activity at Augmentality Labs. If you want to play multiplayer games, you'll need to have access to more than one system. Get your significant other or friends to join with you, and you've got an awesome monthly date night or hangout ready to go.

+ Where's the budget option?

Your membership package sessions can be used by anyone! In fact, we highly encourage friends & families to share a membership. This way you can take advantage of the significant savings at low costs per person. Or use for just yourself, we don't mind!

+ Can I cancel?

We provide multiple membership lengths to choose from so that you can choose the one that's right for you! Your commitment enables us to invest in a variety of games and quality equipment for your experience. After your initial commitment length is up, feel free to cancel anytime.

+ How does session redemption work?

Each month, you'll be able to book into your membership level's number of sessions for free. You can choose to book these on any public offering of stations on any day of the week. You can book simultaneous slots and bring others to play in them, or you can book back-to-back slots and maximize your time by getting 10 extra minutes in between each session. Or you can space your time out and come on several separate days - it's totally up to you. All of your slots for that month must be redeemed before your membership renewal date.

+ Can I book a party with my slots?

Absolutely! Because your credits only work on single upstairs or downstairs sessions, you'll either need to fully book out back-to-back slots to create your party, or you'll need to contact us at [email protected] for assistance.

+ Why aren't my membership credits applying to my booking?

Unfortunately this is a booking software limitation. You can only book out 1 station per time slot with your membership credits in a single booking transaction. You can absolutely still book two stations in the same time slot, but you'll need to select one, then process the booking, then select the next and process again. We know, it's pretty obnoxious, but it's the best we can do for now.